Privacy Policy

Effective Date: [Insert Date]

At Shifara Health, your privacy is important to us. We understand that healthcare information is deeply personal, and we are committed to protecting the confidentiality, integrity, and security of the information you share with us.

This Privacy Policy explains how Shifara Health collects, uses, stores, shares, and protects your personal information when you visit our website, use our services, or interact with our team.

By accessing our website or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

Shifara Health is a patient assistance and healthcare concierge service that helps individuals navigate their healthcare journey with greater ease and confidence.

Our services include, but are not limited to:

• Hospital navigation
• Doctor and hospital appointment booking
• Care coordination
• Treatment planning support
• Medical record coordination
• Digital health record management
• Cashless admission assistance
• TPA coordination
• Medical billing assistance
• Dedicated Care Companion services

We work with patients, caregivers, hospitals, healthcare providers, diagnostic centres, insurers, and third-party service partners to help deliver a seamless healthcare experience.

Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Name
• Age
• Gender
• Date of birth
• Mobile number
• Email address
• Postal address

Healthcare Information

To provide our services, we may collect healthcare-related information, including:

• Medical history
• Diagnosis
• Medical reports
• Laboratory reports
• Imaging reports
• Prescriptions
• Treatment plans
• Hospital discharge summaries
• Insurance and TPA details

We only collect information that is necessary to provide the services you request.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral URLs
• Cookies and similar technologies

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

• Coordinate your healthcare journey
• Schedule doctor and hospital appointments
• Assist with hospital admissions
• Facilitate medical record management
• Coordinate diagnostics and investigations
• Assist with insurance and TPA processes
• Support billing and payment coordination
• Communicate updates related to your care
• Respond to enquiries and support requests
• Improve our services and website
• Maintain service quality and operational efficiency
• Comply with legal and regulatory obligations

We use your information only for legitimate healthcare support and related operational purposes.

Sharing Your Information

To deliver our services effectively, we may share relevant information with:

• Hospitals
• Doctors and healthcare providers
• Diagnostic laboratories
• Insurance companies
• Third-Party Administrators (TPAs)
• Pharmacy partners
• Technology service providers
• Payment service providers
• Government or regulatory authorities when required by law

We share only the information necessary to provide the requested service.

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, disclosure, alteration, or misuse.

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Fulfil legal and regulatory requirements
• Resolve disputes
• Enforce our agreements
• Maintain business records where required

When information is no longer required, it is securely deleted or anonymised in accordance with applicable laws.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings. However, doing so may affect certain website features.

Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties.

Shifara Health is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before sharing any personal information.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Update your personal details
• Withdraw consent where applicable
• Request deletion of your information, subject to legal obligations
• Raise concerns regarding the processing of your personal data

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are not directed towards children acting independently.

Where services involve minors, information is collected only through or with the consent of a parent, guardian, or authorised representative, as required by applicable law.

Communications

We may contact you regarding:

• Appointment confirmations
• Service updates
• Care coordination
• Follow-up support
• Important healthcare-related communications
• Customer support responses

Where permitted by law, we may also send information about new services or healthcare-related updates. You may opt out of promotional communications at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The revised version will be posted on this page along with the updated Effective Date.

We encourage users to review this Privacy Policy periodically.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

We will make reasonable efforts to respond to your request in a timely manner.